Anita Woodward is a nationally recognized speaker in the healthcare industry on the subjects of Customer Service, Employee Relations, and Organizational Communications. With over 20 years of experience she brings her expertise and insight to the audience with a lighthearted, interactive flavor. When it comes to helping healthcare leaders appreciate the critical link between satisfied, engaged employees and loyal customers, Anita is an influential voice in the industry.

Anita challenges healthcare leaders, physicians and staff to embrace new and unconventional strategies for unleashing talent, making work fun, and deepening customer relationships. Her inspiring stories and concrete examples come from real healthcare professionals in real healthcare organizations. Anita believes that good health begins with healthy relationships...healthy relationships between physicians and staff members and between the physicians and staff and their patients. 

Anita has been, and continues to be invited to speak at the national and many state chapters for the Society for Healthcare Consumer Advocacy. Other major organizations for which she speaks include the American College of Healthcare Executives, the Ohio Hospital Association,the Professional Association of Healthcare Management, and client conferences of major survey vendors. Contact us today and we can take care of all the details, from advising to customizing a program for your organization.

Upcoming Speaking Engagements

Anita Woodward, FACHE, will again be speaking at the annual meeting of Society for Healthcare Consumer Advocacy (SHCA) of the American Hospital Association. She will be co-presenting a day-long session covering the Nine Domains of Practice of Patient Advocates, with special emphasis on Handling Complaints and Grievances. Her co-presenter, Ruth Sullivan, will be emphasizing Data Management.

The conference is in Austin, TX, April 17 - 20. For more information, go to the SHCA website.

Webinar

Anita also conducted a Webinar for SHCA in December 2011 on the Domain of Customer Service/Service Excellence. This webinar contained a great deal of information on how to create a Culture of Service within your organization. SHCA is selling the archived version of this webinar for only $125. Click here to learn more or purchase. It is also possible to purchase the entire series of 14 webinars from the same link.