Making Recognition
& Reward Strategies Work for You!
Most of us try and influence someone's behavior
many times a day. We ask for something from a co-worker; we need
a patient to answer our questions; we want our child to make her
bed or our spouse to do the dishes. Recognition and Reward strategies
can help us get what we want, and leave the person who complied
feeling good, too. At work, this leads to better productivity,
better morale, and an improved bottom line.
In the many focus groups I've done with front line staff, middle
managers, and physician groups, none feel they are really appreciated
for what they do. People repeatedly tell me their contribution
is only noticed when they do something "wrong." This
is sad, because people who feel this way become dejected and are
less emotionally engaged in their work. They simply are not giving
it their "all" anymore. It is also sad because our colleagues
deserve to be noticed for the good they do. And when they are
noticed, they will extend themselves further, notice the unspoken
needs more, and do a better job for their patients and colleagues.
We do not have to be someone’s boss to recognize or reward
them. In fact, we can even manage up by recognizing our own supervisors.
How? Let's start with the power of "thanks.
The Power of Thanks
In the same focus groups where people say they
do not feel appreciated, they also say that what they most want
is to hear the words "thank you" once in a while. Using
those two simple words makes a huge difference to the person hearing
them, and also helps shape others' behavior. Use the power of
thanks effectively by:
- Being sincere
- Being timely in your thanks
- Being specific about what you are thanking them
for; don't assume they know
- Linking the behavior to a greater goal they
can relate to
- Use the words "thank you" if you can
Read the full
newsletter to see what training must have to be successful Click
Here
Also in
this newsletter: Scripting
to Explain Observation Status to Patients
For more
in-depth information about these or additional communication techniques
that work, please contact us at 216-631-1852 or by email.
And please
make note of our new snail
mail address:
816 W. Union
Bell Drive
Green Valley, AZ 85614
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ARCHIVED NEWSLETTERS
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