| |
| Ø |
Your patients felt they received
the best possible service
when interacting with you? |
| Ø |
They used words like "welcoming"
and "helpful" when they
described their calls with you? |
| Ø |
They became loyal to your practice
because they believed the
staff was so supportive? |
| Ø |
They referred their friends and
family to you? |
It Can Happen!
A. Woodward & Associates can help you make
the most of the opportunities patient (and potential patient)
phone calls offer to:
- Solidify existing relationships
- Signal your sincere interest in each
caller, not as a number, but as a person
- Start new patient relationships off on
the right foot, with patients feeling positive about your practice
We will Mystery Shop your practices by calling
at intervals you determine, and posing as real or potential patients.
Our Mystery Shopping services are customized to your practices,
and your phone standards. We will work with you to develop scoring
criteria to use on our calls, and will
ask questions you identify as being typical or important. Your
data will be reported and analyzed in a manner that best meets
your needs, and that can be used to improve the phone performance
of your staff. In addition, if desired, we can conduct effective,
interactive workshops with staff or managers that address the
actual issues we found in calling your practices. These workshops
provide practical, real-life tools and skills that your staff
can apply.
____________________________________________________
Are
healthy relationships part of your culture? |
|
