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816 W Union Bell Drive.
Green Valley, AZ 85614

Phone: 216.631.1852
Fax: 216.651.6257

anita@anitawoodward.com

	Anita B. Woodward, FACHE Anita Woodward, president of A. Woodward & Associates, has over 25 years of healthcare management, customer service, and human resources experience. Today, she uses her expertise to help organizations improve their performance by providing a customized offering of Customer Service, Employee Relations, and Organizational Communications consulting services. Ms. Woodward has successfully designed and led customer service efforts and complaint management systems that significantly increased patient satisfaction levels within individual departments and entire hospital systems. She has extensive writing and speaking experience.
Ms. Woodward is the Past President of the Healthcare Executives Association of Northeast Ohio, which is a chapter of the American College of Healthcare Executives. She is a Fellow of the College. She also served as the president of the national Society for Healthcare Consumer Advocacy, and is Patient Advocate Advanced Practice Certified. Ms. Woodward is a part time faculty member at Cleveland State University. Ms. Woodward has an MBA in Healthcare Administration, and a BA in Organizational Communications, both from Cleveland State University.
	Barbara Cady Ms. Cady has over 25 years healthcare management and customer service experience. She has experience in team training, development and facilitation, and in telephone Mystery Shopping. She has worked in Customer Service, Patient and Physician Relations, Network Development and Practice Acquisition, and Quality Management. Ms. Cady also has retail store management, staffing and budgeting experience. Throughout her career, identifying customer expectations and meeting those goals have been Ms. Cady's top priority.
	Patrica M. Gray, Ph.D. Patricia Gray is the Vice President of Healthcare Education Initiatives for Cuyahoga Community College (Tri-C). In her role at the College, she is responsible for the strategic direction of its health care education programs. She works with the healthcare community as well as Tri-C’s staff to ensure that the College is meeting the healthcare provider needs of the community.
Prior to joining the College, Patricia was the president of PMG Consulting, an independent consulting company that provided organizational development and training consultation to varied client populations. Dr.Gray served as the Director of Education and Training at The MetroHealth System in Cleveland and is currently a part time faculty member at the Frances Payne Bolton School of Nursing at Case Western Reserve University in Cleveland, Ohio. She serves on several boards and advisory committees and is certified as a Quality Improvement Facilitator from the Juran Institute, is a Lead Auditor for ISO 9001, a facilitator in “Benchmarks” from the Center for Creative Leadership, Situational Leadership, Managerial Assessment of Proficiencies, the Myers Briggs Type Indicator and the Organizational Culture Inventory. Dr. Gray is a registered nurse and received her MSN from Northern Kentucky University, MEd from the University of Cincinnati and her Ph.D. from Cleveland State University in Urban Education.

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