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A. Woodward
& Associates causes breakthrough results for healthcare
organizations by helping your physicians and staff connect with
their passion for making a difference for patients. With our expertise
in Customer Service, Employee
Relations and Organizational Communications we can help you
create a healing environment where your patients, staff, and physicians
all feel valued. With over 20 years of experience in healthcare
management, customer service, and human resources we have developed
a unique and innovative approach to developing healthier patient
and staff relationships. One that really works!
You, your staff and your patients will benefit
from the hands-on consulting, training, and execution of our Positive
Practices© system.
Whether your needs are between staff members or between your staff
and your patients, the Positive Practices©
system will make the dream of healthy relationships and a positive
work environment a reality.
| This proven system includes: |
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Assessing current levels of customer
satisfaction |
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Planning service improvement
and proactive customer service initiatives |
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Providing step-by-step help in
changing your culture to emphasize customer service |
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Raising productivity and morale
by building a strong internal team |
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Improving internal and external
communications |
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Strengthening critical interpersonal
communications with patients and staff |
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Creating realistic and meaningful
recognition and reward strategies that truly motivate your
staff |
A. Woodward & Associates clients include renowned
healthcare systems such as: The Cleveland Clinic Health System,
University Hospitals of Cleveland, and Yale New Haven Hospital,
just to name a few. Contact us today
and join the list of outstanding healthcare organizations who
are benefiting from the Positive Practices©
system.
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